At Ayranet S.A. de C.V., we are committed to providing the best experience for our customers in all our services. While we strive to ensure your satisfaction, we understand that circumstances may arise that require returns or refund requests. Below, we present our policy regarding this matter.

By making a purchase with us, you agree to be subject to the following Return and Refund Policy, which we recommend reading carefully before placing an order.

1.Returns

All sales made on this site are considered final. Unfortunately, we cannot offer refunds or exchanges on products purchased unless they are defective. If you receive a defective product or if the order you have received differs from your purchase intent, we will accept returns within 15 business days from the date of receipt of the product.

To process your return, we need a receipt or proof of purchase, as well as a written statement detailing the reasons for the return. Please contact our customer service department to initiate the return process.

1.1. Eligible Products and Services for Return

Returns will only be accepted if the services have manufacturing defects. As for digital products, returns will only be accepted if an incorrect or damaged product is delivered.

1.2. Return Procedure

Customers must notify Ayranet S.A. de C.V. of their intention to return a service or product within 15 business days following delivery. This notification must include clear and documented details of the reason for the return.

2. Exchanges

Our product replacement policy applies only to those that arrive defective or damaged. If for any reason you receive a product in these conditions, please contact our customer service to report it and begin the replacement process. It is important that you provide us with clear details about the defect or damage, as well as any additional information that may help us better understand the situation and offer you a quick and effective solution. Our goal is to ensure your satisfaction, so we are committed to resolving any issues related to the quality of our products in the most convenient way for you.

3. Refunds

3.1. Refund Criteria:

Refunds will be processed once the returned products have been received and evaluated or the service's eligibility for a refund has been verified. Ayranet S.A. de C.V. reserves the right to deny a refund if the returned products or services do not meet the mentioned conditions.

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your return. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 business days following the approval of your refund. To request a refund, the customer must contact our customer service team through the designated channels within a maximum period of 15 (fifteen) business days from the date of delivery of the service or product.

3.2. Refund Conditions

Refunds are subject to evaluation and may vary depending on the type of service or product purchased.

For services that require partial or staged payments, refunds will be subject to completed and approved stages.

3.3. Refund Exclusions

Refunds will not be made in cases where the customer has violated the terms of the contract or has provided incorrect or insufficient information that has affected the provision of the service.

In addition, services or products that have been used, modified, or altered after delivery will not be eligible for a refund, unless there is an inherent defect in the product or service that makes it unsuitable for the intended purpose.

3.4. Refund Timeframe

Refunds will be processed within 15 business days after the return is approved.

3.5. Refund Method

Refunds will be made using the same payment method used in the original purchase, unless otherwise agreed with the customer.

4. Deliveries

4.1. Agreement on Deadlines:

The project delivery times will be agreed upon in detail with each client at the beginning of the collaboration.

4.2. Deadline Evaluation:

The agreed deadlines will be determined after analyzing in detail the complexity and scope of the project, considering aspects such as resource availability, technical complexity, and necessary client collaboration.

If unforeseen events or changes in project requirements arise, we will inform the client immediately and agree on adjustments to the delivery deadlines.

4.3. Transparent Communication:

Our commitment is to maintain clear and open communication with you regarding the progress of the project. We will provide you with regular updates on the project status, milestones achieved, and any deviations from the established deadlines.

4.4. Reasonable Adjustments:

When adjustments to deadlines are required due to unforeseen circumstances, we will work to reach a mutually beneficial agreement. This may involve rescheduling deadlines or implementing corrective measures to mitigate any impact on the quality and outcome of the project.

4.5. Early Delivery Dates:

Ayranet S.A. de C.V. will seek to complete projects before the agreed delivery dates whenever feasible. In case of early completion, the client will be notified, and the delivery of deliverables will be coordinated as agreed.

4.6. Review Conditions:

The agreed deadlines will also include specific periods for client reviews. Deadline dates for receiving feedback and approvals will be clearly established, ensuring effective collaboration and an efficient review process.

4.7.Adjustment of Deadlines due to External Factors:

In exceptional cases, such as force majeure events or situations beyond the control of both parties, deadlines may need to be adjusted. In such circumstances, Ayranet S.A. de C.V. and the client will collaborate in good faith to adapt the deadlines and minimize any negative impact on the project execution.

5. Contact

Any official communication between the Client and Ayranet S.A de C.V. must be made through the contact channels provided on the website.

Last Updated: February 2024

This return and refund policy is subject to change without prior notice. Customers are advised to periodically review this section for updates.